Return & Refund Policy

At Arckmont, we want you to be satisfied with your purchase.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or your order number is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale or clearance items

• Personalized or custom-made products

• Items that have been used, damaged by the customer, or are not in their original condition

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless required by law or if the return is due to our error.

Exchanges

We only replace items if they arrive defective, damaged, or incorrect. Please contact us within 7 days of delivery if you experience any issues.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us at arckmont@gmail.com within 7 days of receiving your order. Please include your order number and clear photos of the item and packaging.

Return Shipping

Unless otherwise required by law or the return is due to our error, customers are responsible for return shipping costs.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: Arckmont@gmail.com